To allow us to respond to your enquiry or reservation and to be able to prepare your activity or service chosen, we will ask you to provide us with some personal information. By providing this information, you give consent for us to use the information as set out below.
- Contact details (name, address, phone number, email) for the person making the reservation so that we can send you a response and if necessary contact you prior to your arrival.
- Name, date of birth, gender and nationality for all participants. Age is required to be aware of any considerations regarding suitability for a particular activity. Gender and nationality may be required to correctly allocate resources such as shared accommodation or suitable group mix depending on the experience chosen.
- Emergency contact person (name, phone number) while you are away in case of severe illness or injury.
- Details of any special dietary requirements for all participants to enable appropriate meals.
- Health conditions to be aware of any important medical or non-medical conditions to enable any appropriate preparations/amendments for you to have a safe and enjoyable experience.
- Size information such as height/shoe size where applicable so that appropriate equipment can be arranged.
We hold your personal data for in-house purposes only, with the exception of sharing relevant information with our guides and local providers of your experience. Personal data that we might share with guides and local providers are.
- Name, phone number, address and email to the person making the reservation.
- Name, phone number and relationship to your emergency contact person.
- Name, date of birth, gender and nationality for all participants.
- Special dietary requirements or health conditions for all participants.
- Size information when renting equipment.
Photos and videos
We record moments from our tours and services with camera and phones to use on our website and in social media. But also, to share by email with future guests, travel agents or at fares etc. Photos and videos can also be used for marketing our product through third party.
Photos and videos where you can be identified will only be used after getting a general permission from you. All photos and videos will be recorded with respect for your personal integrity regarding for example proper clothing.
You will receive our newsletter by email 2-6 times per year only if you have requested to be added to our newsletter list. You can unsubscribe at any time simply following the Unsubscribe link at the bottom of any newsletter email. We will not share your contact details with third parties for marketing purposes, etc.
How to correct or remove information
If you notice that any of your personal details are incorrect or if you wish us to remove any information, please contact us and we will amend your details in our records.
What payment information does Laponia Adventures Sweden AB collect?
If you choose to make your payment via card using the online booking or get an email payment request link, your payment will be securely processed online via Stripe Merchant Services. Laponia Adventures receives no information on your card details. If you make your payment by bank transfer, Laponia Adventures receives no details of your account. If you pay with Swish Laponia Adventures will only receive the information about the name and phone number of the person making the transfer. We will not receive any bank account details.
If we for any reason need to refund you, we may request your phone number, credit card or bank account details to enable us to precede with the money transfer. These details will be deleted directly after.
To improve the experience of visiting our site, we use plugins from other websites These are:
- Facebook: To show our latest posts from our Facebook page.
- Instagram: To show you the latest posts from our Instagram page.
- Tripadvisor: To show the latest reviews on our Tripadvisor
- Google Maps: To show interactive maps.
Do you have any questions?
If you have any questions or don’t find what you are looking for.
Send an email to firstname.lastname@example.org
We are happy to help and will answer you as soon as we can.